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JŪ JULI RETURN & REFUND POLICY

We accept return requests within 30 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, the item must be unworn, unused, unwashed, and in its original condition with all tags and original packaging. Proof of purchase is required.

To begin a return, contact us through the Contact page at jujuli.store/pages/contact. Returns sent without prior approval may not be accepted.

RETURN SHIPPING

Customers are responsible for purchasing and paying for their return shipping label. Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as Jū Juli is not responsible for returns lost in transit.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photographs so we can review the issue and make it right.

FINAL-SALE ITEMS

Customized team kits, personalized products, gift cards, and products clearly marked “Final Sale” cannot be returned or exchanged. Custom team orders cannot be cancelled after the design has been approved or production has begun.

EXCHANGES

The quickest way to receive a different size or item is to return the original eligible item and place a new order after the return is approved.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow your bank or card provider additional time to process the refund.

Jū Juli reserves the right to decline returned merchandise that does not meet these requirements.